Privacy Policy
Terms and Conditions
Please read these Terms and Conditions ("Terms") carefully before using the services provided by 306 Cleaning Services Ltd ("the Company," "we," or "us"). These Terms govern your relationship with the Company and outline the rights, obligations, and responsibilities of both parties.
1. Acceptance of Terms
By using our services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use our services. These Terms constitute a legally binding agreement between you and the Company.
2. Services Provided
The Company offers professional cleaning services, including but not limited to residential and commercial cleaning. The specific services to be provided will be agreed upon by the parties before the commencement of the cleaning work.
3. Pricing and Payment
a. Minimum 3 Hours: A minimum booking of 3 hours is required for each cleaning session. This minimum ensures that we can allocate sufficient time and resources to provide a thorough cleaning service.
b. Hourly Rate: Our pricing is based on an hourly rate. The current hourly rate will be communicated to you prior to the cleaning session. Any additional services or time required beyond the agreed-upon duration will be billed at the same hourly rate.
c. Payment: Full payment is due upon completion of the cleaning work. We accept various forms of payment, including cash, cheques, and electronic transfers.
4. Cancellations and Rescheduling
a. Cancellations: If you need to cancel a scheduled cleaning appointment, we require at least 24 hours notice. Failure to provide timely notice may result in a cancellation fee.
b. Rescheduling: If you wish to reschedule a cleaning appointment, please notify us at least 24 hours before the scheduled time. We will do our best to accommodate your request, subject to availability.
5. Cleaning Time Variability
a. Estimated Duration: The duration of a cleaning session is an estimate based on typical conditions. However, please note that the actual time required to complete the cleaning may vary based on factors such as the size of the premises, the level of dirtiness, and the presence of any specific cleaning requirements or challenges.
b. Completion Time: While we strive to complete the cleaning within the estimated duration, we cannot guarantee the exact time it will take to finish the job. Our priority is to provide a thorough and high-quality cleaning service. Therefore, we will dedicate the necessary time and effort to ensure that your premises are cleaned to our standards.
c. Flexibility: We appreciate your understanding and flexibility regarding the variability in cleaning time. Our cleaning personnel will work diligently and efficiently to complete the job as quickly as possible without compromising the quality of the service.
6. Liability
a. Property Safety: Our cleaning personnel are trained professionals, but accidents can happen. While we take every precaution to ensure the safety of your property, we are not responsible for any damage or loss that may occur during the cleaning process, except in cases of gross negligence or willful misconduct on our part.
b. Insurance: The Company maintains general liability insurance coverage. Any claims for damages must be reported to us within 24 hours of the cleaning service. We will work with you to address the issue promptly and fairly.
6. Confidentiality and Privacy
a. Confidentiality: We respect your privacy and will treat all information obtained during the cleaning process as confidential. Our cleaning personnel are required to sign confidentiality agreements to protect your privacy.
b. Data Protection: We will handle any personal information provided by you in accordance with applicable data protection laws. Please refer to our Privacy Policy for more information on how we collect, use, and protect your personal data.
7. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of [Jurisdiction]. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of [Jurisdiction].
8. Modifications to the Terms
The Company reserves the right to modify these Terms at any time, without prior notice. Any changes to the Terms will be effective immediately upon posting on our website. It is your responsibility to review these Terms periodically for any updates or changes.
By using our services, you acknowledge and agree to be bound by the most recent version of these Terms.
Satisfaction Guarantee and 48-Hour Policy
We are committed to providing you with exceptional cleaning services. Your satisfaction is our priority, and we want you to be completely content with the results. To ensure this, we offer a satisfaction guarantee and a 48-hour policy for any concerns you may have regarding our cleaning services.
Satisfaction Guarantee:
If you are not satisfied with any aspect of the cleaning service we have provided, please contact us within 48 hours of the service completion. We will address your concerns promptly and take the necessary actions to rectify any issues. Your satisfaction is important to us, and we will work diligently to ensure that the cleaning meets your expectations.
48-Hour Policy:
Please notify us of any issues or concerns within 48 hours of the completion of the cleaning service. This timeframe allows us to investigate the matter promptly and take corrective measures if necessary. We cannot guarantee adjustments or re-cleaning beyond this 48-hour window.
Last updated: Jan-01-2023
306 Cleaning Services Ltd.
3010 Diefenbaker Dr Unit 1J, Saskatoon, SK S7L 7K2
Copyright © 2024 306 Cleaning Services Ltd - All Rights Reserved.
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Booking Time
The booking time Mentioned in the booking section is estimated which does not guarantee that work will be done in the given time unless mentioned by our customers.